Refund Policy

At Premium Green, we want you to shop with confidence. If your order qualifies for a refund, we will make the process as simple as possible.

When Can You Get a Refund?

A refund may be provided if:

•       You received a damaged, defective, expired, or wrong product.

•       Your paid order is cancelled before dispatch.

•       Your product is unavailable after payment.

•       Your return request has been approved.

How to Request a Refund?

Contact our customer support with your Order ID and explain the issue. We may request a photo or video for verification.

Refund Method

Refunds will normally be made through the original payment method.

For Cash on Delivery (COD) orders, refunds may be sent through bKash or Nagad.

Refund Time

After the refund is approved and initiated, the amount will normally be processed within 7–10 working days.

Card refunds may take longer depending on the bank or payment provider.

Partial Refund

If only part of your order qualifies for a refund, we will refund the eligible amount for that product.

Refunds are not applicable for products damaged, opened, or misused by the customer.