Exchange Policy

At Premium Green, we want to deliver exactly what you ordered. If there is a problem with your product, you may request an exchange.

When Can You Request an Exchange?

You can request an exchange within 48 hours of delivery if:

•       You received a wrong product.

•       The product is damaged, defective, or expired.

•       The quantity, weight, or product variation is different from your order.

How to Request an Exchange?

Please contact our customer support with:

•       Your Order ID

•       Details of the problem

•       A photo or video, if required 

Exchange Process

After verification and approval, we will provide return/pickup instructions and arrange a replacement where applicable.

Exchange Conditions

•       The product should be unused and in its original condition.

•       Opened or used food products are generally not eligible for exchange.

•       Products damaged because of customer misuse or improper storage are not eligible.

•       Original packaging and applicable complimentary items should be included.

Exchange Delivery Charge

If the exchange is required because of a wrong, damaged, defective, or expired product caused by Premium Green, we will bear the applicable exchange delivery cost.

For customer-related exchange requests, the customer may need to bear the applicable delivery cost.

Pre-Order Products

Pre-order products can be exchanged only if they arrive damaged, defective, or different from the confirmed order.

Our team will do its best to make the exchange process quick and easy.