pre order policy

Pre-Order Policy

Our Pre-Order service allows you to order selected products before they are available in our regular stock.

Advance Payment

Pre-Order products may require advance payment to confirm the order.

Available payment methods will be shown during checkout.

Each Pre-Order product may have an estimated delivery time.

The estimated time may change due to:

• Supplier availability

• Sourcing or import procedures

• Courier or logistics delays

• Other unexpected circumstances

If there is a significant delay, we will try to inform the customer.

A Pre-Order may be cancelled before supplier confirmation or processing begins.

After processing has started, cancellation may not be possible unless the product becomes unavailable or cannot be supplied.

Premium Green cancels a Pre-Order because the product cannot be supplied, an eligible full refund will be provided.

Refunds will normally be processed within 7–10 working days after approval and initiation, depending on the payment provider.

Pre-Order products can be returned or exchanged only if they arrive damaged, defective, expired, or different from the confirmed order.

Change-of-mind returns are generally not accepted for Pre-Order products.

For any Pre-Order questions, please contact our customer support.