Return & Refund Policy

Last updated: November 06, 2026

Happy Return

At Premium Green, your satisfaction is important to us. If there is a problem with your order, we are here to help.

When Can I Exchange My Product?

You can request a return within 48 hours of delivery if:

•       You received a damaged, defective, expired, or wrong product.

•       The product is different from what you ordered.

How to Request a Return?

Please contact our customer support and provide:

•       Your Order ID

•       A short description of the problem

•       A photo or video of the product, if needed

Return Delivery Charge

•       If the return is due to a wrong, damaged, defective, or expired product caused by Premium Green, Premium Green will bear the applicable return delivery cost.

•       If the return is requested for a customer-related reason, the customer may need to bear the return delivery cost.

Replacement or Refund

After checking the issue, we may offer:

•       Replacement: We will send you a replacement product.

•       Refund: You will receive a refund according to our Refund Policy.

Return Conditions

•       The product should be unused and in its original condition.

•       Perishable goods and Food products that have been opened or used are generally not eligible for return.

•       Products damaged due to customer misuse or improper storage are not eligible.

•       Any applicable accessories, packaging, or complimentary items should be returned with the product.

Pre-Order Products

Pre-order products can be returned only if they arrive damaged, defective, or different from the confirmed order.

We are always here to make your shopping experience simple and hassle-free.

Refund Policy

At Premium Green, we want you to shop with confidence. If your order qualifies for a refund, we will make the process as simple as possible.

When Can You Get a Refund?

A refund may be provided if:

•       You received a damaged, defective, expired, or wrong product.

•       Your paid order is cancelled before dispatch.

•       Your product is unavailable after payment.

•       Your return request has been approved.

How to Request a Refund?

Contact our customer support with your Order ID and explain the issue. We may request a photo or video for verification.

Refund Method

Refunds will normally be made through the original payment method.

For Cash on Delivery (COD) orders, refunds may be sent through bKash or Nagad.

Refund Time

After the refund is approved and initiated, the amount will normally be processed within 7–10 working days.

Card refunds may take longer depending on the bank or payment provider.

Partial Refund

If only part of your order qualifies for a refund, we will refund the eligible amount for that product.

Refunds are not applicable for products damaged, opened, or misused by the customer.

• Email: [email protected]

• Phone: 01895668850